Whether you are in the field of insurance, mortgage lending, retail banking or any transport industry, you will definitely need the call center services to promote and satisfy your customers. However, it is not a matter to have the customer service center, but it should be properly maintained for getting the best outreach. In order to enhance your services, there are so many innovative technologies are used. Especially, call center software product is the most famous one that can provide you all the essential features to help you run the call center smoothly. You can explore the different brands of the software for installing in the centers. In that manner, vicidial is presently the most effective software that is used for making your business to be promoted.
Introduction to Vicidial
Actually, Vicidial is a software suite which is so famous open source contact center platforms. It helps the businesses of all sizes across the different industries for the communication purposes. This contact center solution is so famous and it is used by nearly thousands of the organizations and companies throughout the world.
This software has a lot of interesting features and they are extremely effective to give the excellent experience in calling the customers. In that way, it provides the features like as follows.
- Inbound ACD
- Skills based agent routing
- Outbound predictive dialing
- Full call recording
- Inbound email handling
- PBX functionality
Added with these things, this software provides some interesting call center features too. For this reason, most of the business people have used it in their premises and they are mentioned as follows.
- Live chat
- Predictive dialer
- Quality management
- Outbound call center
- Queue manager
- Progressive dialer
- Manual dialer
- IVR and voice recognition
- Campaign management
Since these features are offered by the call center software, it is definitely beneficial for making your services to be good. The best feature of this software is that you can go with the solution that is fully controlled in the manual mode or you can do with the open source platform. Well, this group is always active and gives you the right help for solving your needs. By using this software, you can attain some excellent benefits that are mentioned as follows.
- It is possible to integrate with any kinds of the external systems through the HTTP application program interface.
- This vicidial platform has the various ranges of the features which make suitable for any kind of the call centers that are even inbound or outbound.
- It can provide the detailed documentation for the agents and managers. In fact, they offer the free and paid versions of the manuals to make the paid and effective images.
- This software can also allow the call center managers to have the increased grade of control over the agents to screen their activities.
- As this software is designed using the Asterisk and LAMP technologies, it can be easily customized depending on your needs.